Frequently Asked Questions

Everything you need to know about shopping with SURI.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, SURI is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified manufacturing partners.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase where you can modify or cancel your order via your account dashboard.